Frequently Asked Questions

What impact will it have on our power bill by switching to energy efficient windows?

Originating in 1992, with help from ENERGY STAR®, American families and businesses saved $297 billion on utility bills and prevented more than 2.1 billion metric tons of greenhouse gas emissions by 2013. All Pella® products meet or exceed ENERGY STAR certification in all 50 states and most of Canada. How does this impact you? Not only might your notice a drop in your heating and cooling costs, you’ll also help protect the environment.

How much will my replacement door or replacement windows project cost?

Our windows and doors are all specifically designed and custom-built for your home, meaning no two projects are the same. Our wide range of products make it hard to discuss pricing without first considering your wants and needs and the project results you envision. Due to this nature, we find it helpful to send out a Pella sales representative who can give you a quoted project price once they have seen the project site itself. To expedite the quoting process, your Pella® sales representative is equipped with a computer and a portable printer so that they can provide you with all the quote information you’ll need—as soon as the sales representative has been given the opportunity to consider the requirements of the project and matches them with your vision.
 
In addition to offering a wide variety of high-quality products to select from, we also have a generous offering of payment and finance options. Pella is uniquely-suited to offer you excellent window and door products at affordable prices, offering you a chance to make the upgrades you want to while building great value into your Peoria area home all the while.


What should I use to clean my glass windows?

We advise that you use a prepackaged vinegar-based cleaning mix or use an ammonia-free glass cleaner such as Windex or Sparkle. You can also mix your own with one part vinegar to ten parts water. Put the solution on a soft, clean microfiber cloth or paper towel. Do not use glass cleaners that are ammonia- or alcohol-based as they could leave streaks or create a film that attracts moisture and dust.

Do Pella® employees actually install your replacement windows and doors?

Pella uses dependable installers who are certified to install Pella windows and doors. We require them to complete a rigid set of training courses so that your windows and doors are properly installed and meet Pella’s strict warranty standards. We find the best Peoria-local people and recruit them to install our projects. Prior to beginning our relationship, Pella requires them to pass a drug test and background check. Our installers are are insured by liability and workers compensation insurance. Beyond Pella product warranties, your installation is also covered for 10 years under the installation limited warranty and service agreement.

What's different about buying replacement windows and doors from local Pella® showrooms versus buying from retailers like Lowe’s?

Your Peoria Pella branch offers services and support that “big box” stores can’t perform. Our staff is made up of professionals whose expertise is in selling, installing, and servicing Pella Windows & Doors. Using a dedicated Pella sales team, project manager, local service technicians, and expert installers means that your renovation will have the strength of our whole team. We like to use the term “single source accountability”, meaning that there’s no one to chase down regarding a product, installation, or warranty issue. If you have any concerns, simply contact our office or your sales representative and we will get to work resolving the issue.

Why is Pella® the right choice for my home?

There are many reasons why Peoria homeowners select Pella for their replacement window and door needs. Pella is a privately owned, professionally managed company founded in 1925. All of our high quality windows and doors are made with attention to detail and serviced by Pella’s certified Direct Sales Network. Unlike most other window and door companies who sell exclusively through third-party channels, Pella has dedicated replacement window and doors design centers across the United States and Canada. This unique way of doing business gives our customers in Peoria a convenient and personal experience with the help of a local to Peoria, Pella-certified team. Whether you are looking for the beauty of wood, the strength of fiberglass, or the low maintenance of vinyl—Pella has a superior quality, energy efficient and durable solution.

How long does a typical window consultation appointment take?

At Pella Windows & Doors of Peoria, we understand that purchasing new windows or a replacement door for your home is a major investment. This is why it is critical to ensure that every question you have about Pella’s products, materials and engineering are answered.  As such, we suggest that you allow up to 2 hours for your consultation appointment.

What happens during the in-home consultation?

Pella Peoria’s in-home consultation is extremely important to ensure customer satisfaction and the right window or door products are picked for your Peoria home and budget. As such, we respectfully request that your visit is organized when all decision-makers (typically both homeowners) are able to join. Our goal is to provide you the best replacement windows and doors possible.

Please budget up to two hours for this visit. We will do our best to address all of your questions including:

· What materials (vinyl, wood or fiberglass) are best for your Peoria home?

· What window or door functional features would you like to have?

· What level of energy efficiency would be best for your home?

· Which colors do you want?

· Other questions you may have

Your in-home consultation is the surest way to receive an accurate, binding quote for this important project.