Customer Reviews

Made in Iowa. Good reputation.

It went very smooth and was timely, from initial contact to installation.

Jason, our sales representative, was really good and made us feel reassured in the product and services Pella offered. Also, they were flexible with payment amount and schedules.

Just their willingness to meet my needs with the products and pricing. Also the service was incredible, several calls checking in throughout the process and clear timelines for installation.

We didn't consider any other window replacement companies, just Pella Windows because of you reputation. We enjoy visiting the town of Pella and have heard of the Pella Windows and their quality for years.

The satisfaction coming home from work and seeing the new windows installed. You can see the quality just driving by them in the drive way.

Already had Pella windows on house when built

No

Name, quality and price

Name brand

nope

The company that stands behind the products!! Also $2000.00 less than another quote i got, was interested in quality & was not familiar with the other company

The installation team was beyond great! I would hire them again for other projects

Our house which is now 35 years old has original Pella windows and doors in the whole house. As we replace with new ones over time, we will continue to come back to Pella for replacements. They are worth the price.

Just good quality and good work.

Had pella product prior to purchase

Smudge between panes of glass otherwise satisfied

perceived price performance aligns with needs of older home owners in a thirty year old house

astonishing amount of interior trim delivered for finishing five windows

Reputation

Pella has a good product and because of our sales person. My only complaint regarding the windows is the installation. They didn't cover everything and got saw dust all over my furniture and carpet.

Original windows were about 23 years old and in very poor condition. Before making final decision about which windows to install, we decided we're not re-locating. We plan to stay in our current home throughout retirement (barring unforeseen circumstances). Based on the decision to remain in our current home, we wanted top quality window product at reasonable price and with assurance of quality installation and service.

Expertise of installation team. Discounts for seniors and discount for original order. Follow-up by Brice and Wayne.

A good product with a good reputation, but a better price than Renewal by Andersen. And we wanted to have professionals do the installation.

The confusion about the flaw on the glass! Also, we were impressed by the good work and the friendliness of the installers.

Reputation and price.

Excellent installation. Communications with sales representative was poor.

Have other pella product we are satisfied with.

Already had some Pella Windows

The quality of its product and reputation

The installation team was very clean & did an excellent job.

30 years ago Pella windows were installed in our home. A hail storm May 1, 2018 caused damage to the frame of those windows. Nationwide Insurance authorized new windows be installed on our claim. Truly due to the cost of Pella windows we would never have had Pella windows installed again but since Nationwide was paying we opted to have the best window available to replace the damaged windows.

Our salesperson Denny was wonderful. I would say he went far beyond his duties to make sure everything was done correctly and to our satisfaction. The only negative comment was one of the shades installed was not working correctly (and still isn't) and we are STILL waiting for October 8 for a person to come and correct this blind. I think the time involved in getting this repair person is not GOOD service.

Better price and better quality of product

It was very positive experience

Professional products and people

Full installation team on site

Prior purchases and original products used were Pella.

The delivery team physically delivered the products to another address. The delivery team had to go and pick-up the windows and physically re-deliver that products to my house.

Quality

Installation was done by fabulous installers.

Choice of features and overall quality of Pella products

no everything went smoothly

The fact that Pella is an All-in-one service brand really helped. I don't have to deal with a separate install company versus the product manufacturers. Your sales person also genuinely seemed interested in our project and spent a lot of time with us explaining our options. When we reported our problems after install, it was easy to get them fixed without any hassle. Brand name recognition of the windows will help with re-sell as well.

It;s a good product

All went smoothly

Quality

My husband and I have both worked for Pella Corporation and know that it is an excellent product. We weren't interested in putting a low-grade window in our home, so we only considered two companies (Pella and Anderson) and after getting a quote from Anderson that was quite a bit more, decided to go with Pella.

The installers (I can't remember their names, but they were a husband/wife team) were exceptional. Very personable, on-time, and left the living room completely clean. My husband actually asked if I had cleaned up after them when he came home because there was zero mess.

Window quality, explanation of options/professional and service oriented

The explanation and options provided and service

Better product

The salesman was very good.

Quality

Quality and the people in the company. Buying reputation and longevity as much as windows.

The product, sales process, and installation team were all outstanding. The biggest issue was resolving issues and not being able to contact one person who took ownership with our account.

Price and selection. Also, the sales representative was very thorough and more knowledgeable than other companies we met with

Past experience. Whole house has Pella windows.

no

The screen for the sliding door is INSIDE the door rather than outside. I was not aware of this at the time of purchase; if I had been I would definitely have ordered a different door as this arrangement just doesn't work for me. Sales people should emphasize that feature to avoid major disappointment.

Quality

The installation crew (father and son) were excellent all the way around.

Local company and quality products.

No

Style of the windows, quality.