Customer Reviews

Reputation and price.

Excellent installation. Communications with sales representative was poor.

Have other pella product we are satisfied with.

Already had some Pella Windows

The quality of its product and reputation

The installation team was very clean & did an excellent job.

30 years ago Pella windows were installed in our home. A hail storm May 1, 2018 caused damage to the frame of those windows. Nationwide Insurance authorized new windows be installed on our claim. Truly due to the cost of Pella windows we would never have had Pella windows installed again but since Nationwide was paying we opted to have the best window available to replace the damaged windows.

Our salesperson Denny was wonderful. I would say he went far beyond his duties to make sure everything was done correctly and to our satisfaction. The only negative comment was one of the shades installed was not working correctly (and still isn't) and we are STILL waiting for October 8 for a person to come and correct this blind. I think the time involved in getting this repair person is not GOOD service.

Professional products and people

Full installation team on site

Better price and better quality of product

It was very positive experience

Prior purchases and original products used were Pella.

The delivery team physically delivered the products to another address. The delivery team had to go and pick-up the windows and physically re-deliver that products to my house.

Choice of features and overall quality of Pella products

no everything went smoothly

Quality

Installation was done by fabulous installers.

The fact that Pella is an All-in-one service brand really helped. I don't have to deal with a separate install company versus the product manufacturers. Your sales person also genuinely seemed interested in our project and spent a lot of time with us explaining our options. When we reported our problems after install, it was easy to get them fixed without any hassle. Brand name recognition of the windows will help with re-sell as well.

It;s a good product

All went smoothly

Quality

My husband and I have both worked for Pella Corporation and know that it is an excellent product. We weren't interested in putting a low-grade window in our home, so we only considered two companies (Pella and Anderson) and after getting a quote from Anderson that was quite a bit more, decided to go with Pella.

The installers (I can't remember their names, but they were a husband/wife team) were exceptional. Very personable, on-time, and left the living room completely clean. My husband actually asked if I had cleaned up after them when he came home because there was zero mess.

Window quality, explanation of options/professional and service oriented

The explanation and options provided and service

Quality and the people in the company. Buying reputation and longevity as much as windows.

The product, sales process, and installation team were all outstanding. The biggest issue was resolving issues and not being able to contact one person who took ownership with our account.

Better product

The salesman was very good.

Quality

Price and selection. Also, the sales representative was very thorough and more knowledgeable than other companies we met with

Past experience. Whole house has Pella windows.

no

The screen for the sliding door is INSIDE the door rather than outside. I was not aware of this at the time of purchase; if I had been I would definitely have ordered a different door as this arrangement just doesn't work for me. Sales people should emphasize that feature to avoid major disappointment.

Quality

The installation crew (father and son) were excellent all the way around.

Local company and quality products.

No

Style of the windows, quality.

They're a great company with a great reputation and great products

In my opinion, best product in the marketplace!

Everything went as expected!!

Quality product, good sales person, easy to do business with, reputation.

Everyone was on time, responsive, and professional.

Pella Windows is a good quality window.

price, and our sales person, who we have worked with on every installation.

our sales person was great, not pushy, understood what we wanted. the installation team was very easy to work with and did a great job.

Quality and service.

Sales rep and install team were fantastic.

Quality, great product and great reputation

No

I feel Pella products are built better.

The installers were great. Did a good job and cleaned up after themselves.

Pella had the exact feature I was looking for. I was happy to see it existed at the showroom and the salesman offered financing. Three weeks later it became a reality in my home. I'm delighted with this product!!

Everyone I encountered went the extra mile to make my dream a reality. From the scheduler to salesman to installers, it was the best experience I could hope for. I enjoy this patio door every day!!